about Papillon & lou thompson
In 1989, Papillon began as a learning center for school-aged children and adults seeking business skills. It was located in Cloverdale, provided part-time employment for four teachers and one retail clerk over a period of 9 years. Approximately 300 students were supported during those years. A retail component was added in 1995 which was modeled after the then-popular Nature Company. As owner and operator, Lou learned from the ground up how to be a successful entrepreneur.
The learning center was closed in 1998 so that Lou could begin the 9-year commute to San Francisco to work as the COO/CFO for the American Legion Auxiliary state office. Papillon continued during those years as a web-based business solutions company assisting other small business' and non-profits with day-to-day desktop publishing, project management, and web-design/maintenance. Building her first website for the California ALA in 1998, she was self-taught and continues to build and maintain small sites for others.
Papillon followed Lou into semi-retirement and now allows her to freelance. Her resume represents her working for others and for herself.
EXPERIENCE |SKILLS
Active Projects
- usOWLs
- Michele Jackman Enterprises and Adventures
- The Presidio Alliance
- Rainbow Foods
- Veterans Reference Desk
- DAR Santa Rosa Chapter
Consulting Project Executive
- Internet | Web design, maintenance, e-newsletters
- Meetings | Use time wisely, meaningful agendas, staff input, facilitators, software support, timing | Internal Controls | Sarbanes-Oxley compliance, review of fiscal management, separation of duties examination
- Employees | Handbook, health & safety procedures, training
- Calendaring, Time & Task Management | Strategies and techniques, tracking, evaluation
- Hiring & Firing | Laws & regulations, job descriptions, recording keeping, advertising, templates, interview questions
- Organizational Charts | Hierarchical, Matrix, Flat (also known as Horizontal)
- Policies & Procedures | Mission, values, governance, special projects, branding style guide
- Filing & Storage Systems | Electronic, hardcopy, systems
- Physical Environment | Desk control, display, staff room
- Web Design & Management | 50+ sites beginning 1998
Development Administrator
- Fund Development | Direct mailing, major event, corporate sponsorships, annual meeting & report, public relations, webmaster, monthly giving development and management
- $7M Capital Campaign | Committee support, event planning, collateral
- General Development | Grant management, staff supervision, database administrator, webmaster
Finance/Administrative Services
- Financial Operations | Budgeting up to $1.6M, banking, reporting, planning, policies and record keeping, grant management, audit preparation, investments
- Administrative | Human resources oversight, general office supervision, IT/data management, bookkeeping oversight, reservations, membership support up to 28K member-base, board of directors support, membership and event software management, web design/management
Operations
- Facilities Management | Health & safety, equipment & machines, security, buildings, vendor contact & contracts, OSHA compliance
Educator/Advocate
- Teacher | Multi-subject contained classrooms K-8th grades, advocate for parents/students
- Entrepreneur | Tutoring 1st-12th grade students, adult job skills preparation, retail sales
TECHNOLOGY
- Microsoft Office | Word, Excel, PowerPoint
- Adobe Professional | Acrobat Pro, Dreamweaver, Photoshop
- FTP | Ipswitch WS-FTP Professional, Dreamweaver, Cpanel
- Finance | MIP, Sage, Quicken Deluxe
- PayPal | Administrator
- Membership Database | DonorPerfect
- Proprietary Software | Event Management Systems (EMS)
- Browsers | Chrome, Internet Explorer, Mozilla, Safari
- Social | Zoom, Constant Contact, Google+, Yahoo Groups, Instant Messenger, Facebook, Twitter, WordPress Blog, Constant Contact, Pinterest, Survey Tools
- Genealogy | Ancestry, FamilySearch, Fiand-a-Grave, WikiTree, NSDAR Genealogical Research System
- Reservations | EMS Software
- Web Hosting | IonBlade, Hostinger, GoDaddy, AT&T/Yahoo, Network Solutions, Sonic
EDUCATION
- Sonoma State University | Multiple Subject Teaching Credential
- Sonoma State University | Bachelor of Arts Degree in Liberal Studies (Hutchins)
- Santa Rosa Junior College | Associate of Arts Degree in Liberal Arts
Additional Training - - Santa Rosa Junior College | Web Publishing–HTML
- Volunteer Center of Sonoma County | Fund Raising/Resource Development–Certificate
- Copeland Consulting | Management Training including; Supervision, Managing Performance, Facilitation, Decision Making, Interpersonal Skills, Team Building
- Glenn Price Group | Grant Seeking Fundamentals, Intermediate Proposal Development, Program Fund Planning and Advanced Proposal Strategies, and Management Training
community service
- Sonoma County Library | ESL Tutor
- Sonoma County Vet Connect | Website Consultant
- Santa Rosa Rural Cemetery | Volunteer
- CALPA | Consultant & Webmaster (2yrs)
- Daughters of the American Revolution | Regent, Web Site/Volunteer Information Specialist, Recording Secretary, Treasurer
- Sonoma County Museum | Volunteer Coordinator Development
- Redwood Empire Food Bank | Web Site Consulting/Web Site Co-Management
- Circle of Sisters | St. Joseph Healthcare System Webmaster (7yrs)
- Department of Health Services, Sonoma County | Web Site Consulting
- Becoming Independent | Web Site Consulting/Web Site Management
- YWCA Sonoma County | Safe House & Day Care Support
- Sonoma County Down Syndrome Support | Webmaster (7yrs)
- ALA Unit 472 | Webmaster (10yrs) California Girls State | Counselor/Computer Consultant & Webmaster/Volunteer (16yrs)
- Project Graduation Sonoma County | County President (3yrs)/Volunteer (6yrs)
- Project Graduation Cloverdale | President (2yrs)/Volunteer (6yrs)
- Cloverdale Citrus Fair | Youth in Action Director (3yrs)/Employment
- American Legion Auxiliary | All Major Offices Unit/District/Member/Consultant/Volunteer (Since 1982)
- City of Cloverdale | Various Commissions, Committees/Recreation Department Employment
- Lions Clubs International | Lion of the Year (2yrs)/Member (6yrs)